Refund Policy

Refund Policy

At Jewells Jewelz, we strive to provide our customers with the highest quality products and services.

We do not accept returns.

We review all refund requests, as orders may occasionally not meet our high standards. While we cannot offer refunds, we will consider issuing a remake at no extra charge.

As all items are made to order and many are personalized, we are unable to offer refunds if the error is not our responsibility. However, in extreme cases such as credit card fraud, multiple remakes, or an issue caused by us, your order may be eligible for a refund in the form of store credit only.

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.

We understand that there may be rare cases where a customer requests a refund due to extenuating circumstances. In such cases, the customer should contact our support team and provide a photo showing the issue where possible. We will do our best to address any issues and find a suitable solution for all parties involved.

Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.

Selling on third-party marketplaces is done at your own risk. You may have obligations to provide refunds to your customers under some circumstances that fall outside our own refund policy. We are not responsible for refunds issued by sellers at their own discretion or as a result of payment disputes/chargebacks.

Detailed Policy

The following situations can be reviewed by management for escalation:

  • You have requested cancellation of an order that has been stuck "In Production" and our support team was able to grant that cancellation request.

  • If we're unable to replace an item under the remakes process, for example, because a product was discontinued.

  • We'll endeavor to assist any seller facing a payment dispute or chargeback, and often shipping out a replacement item before the dispute lapses will assist sellers in winning the dispute.